Jet Miles Frequently Asked Questions
WHAT ARE JET MILES?
Jet Fresh’s Jet Miles frequent flyer program is a reward program for wholesale flower buyers to earn incentives for purchasing from Jet Fresh Flower Distributors. Jet Miles members earn miles on flower purchases to be redeemed as a credit on their account or towards future flower orders.
WHO CAN PARTICIPATE IN THE JET MILES PROGRAM?
Any Jet Fresh customer with an active account whose status is current and in good standing.
HOW CAN I PARTICIPATE?
If your account isn’t past due, you must first fill out an application and then submit to JetMiles@JetFreshFlowers.com. All applications are subject to our approval.
IS THERE A FEE TO JOIN?
Jet Miles is completely free to sign up. There are also no annual fees or blackout dates.
CAN I START EARNING MILES ONCE I SUBMIT MY APPLICATION?
No, all applicants must wait for an approval before Jet Miles can start accruing. Previous purchases may not be applied to Jet Miles once approved.
CAN MY APPLICATION BE REJECTED?
Yes. Any account which is in poor standing or frequently past due may be rejected and unable to participate in the Jet Miles program.
WHEN/HOW WILL I KNOW HOW MANY JET MILES I HAVE?
Your miles will reflect your account once your order is complete. Either your Jet Fresh sales rep can tell you, or you can view your miles on your Komet Sales Dashboard.
HOW DO I EARN JET MILES?
You can earn Jet Miles from the total amount of flower purchases spent (excluding taxes and fees) on regular and online sales. For every $100 USD spent from regular flower sales you will receive one (1) Jet Mile. And for every $100 USD spent from online flower sales you will earn two (2) Jet Miles.
WHAT ARE REGULAR FLOWER SALES?
Regular sales are flower sales which are placed with your sales rep on the phone, email, Skype or in-person. This also includes purchases from our Cash and Carry flower market.
WHAT ARE ONLINE FLOWER SALES?
Online sales are sales which are placed 24/7 through OUR Komet Sales web shop. Free to join, a sales rep may grant you access if you already have an account with us.
CAN I INCLUDE A PREVIOUS PURCHASE TO MY JET MILES?
No, previous purchases may not be included towards your Jet Miles total. You will begin earning Miles once your application has been approved.
HOW CAN I SPEND MY JET MILES?
Your Jet Fresh Jet Miles can be spent towards a credit on an existing balance or towards future flower purchases. Let your sales rep know that you wish you redeem your Miles and they will apply it towards your purchase. Online sales will allow you to redeem miles at checkout.
HOW OFTEN CAN I USE MY JET MILES?
You can only spend your Jet Miles 12 times per calendar year. Jet Miles can be applied as a credit towards account after 30 days. After 60 days, any Jet Miles not redeemed will automatically be refunded via check on or around the 15th day of the month.
ARE THERE TIMES WHEN I CAN EARN AND REDEEM MY JET MILES?
Jet Miles have no blackout dates and can be earned and redeemed year-round, just as long as they don’t exceed the 12 maximum uses.
CAN I LOSE MY JET MILES?
Your Jet Miles are subject to forfeit if your account balance exceeds the 60 day past due date or if your account is cancelled. Jet Miles can’t be transferred or applied towards another account.
CAN I EXCHANGE MY JET MILES?
Jet Miles are non-reversible and can’t be exchanged for cash value. Credits are also not eligible to be exchanged for Jet Miles.
WILL I LOSE MY POINTS IF I HAVE A REFUND?
Valid returns and credits will not reduce your Jet Miles. Although once miles are spent, they can’t be refunded.
Please fill out and sign the Jet Miles application form to be submitted to Pockets. Applications may be scanned and emailed to JetMiles@JetFreshFlowers.com or faxed to (305) 470-9048.
Applications are subject to approval.
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